Frequently Asked Questions
(if you don't find the answer, email us at firstname.lastname@example.org)
Can I special order a sold out item?
Have to have it? Our inventory is constantly changing to keep our items fresh & fashionable so we often sell out of items. Sometimes we are still able to source items that are sold out on our site (not always though). Email our customer service department at email@example.com with the 1) item number, 2) item name, and 3) color/size information. Our team will let you know if we are expecting a reorder of the style or if we are able to special order it.
What payment methods do you accept?
We accept Visa, MasterCard, Discover, and American Express cards.
Can my order be gift wrapped?
All of our items are gift wrapped! They each come in a beautiful Vanett box with teal tissue paper to protect the boxes while shipping. Please note during checkout if it is a gift so that we can make sure to leave out pricing on our packing slip and leave a note for your gift's recipient from you. You can also email this information to firstname.lastname@example.org.
Where is my order? I neeeeeeed it!
It's coming! Check out your shipment notification email for tracking details. If it has been over 48 business hours and you haven't gotten a tracking update, feel free to email us for an update at email@example.com.
Can I add an item, change, or cancel my order?
We aren't always able to cancel or modify orders once they have been submitted. Our team is so fast, it's hard to catch packages before they are out the door but feel free to email firstname.lastname@example.org and we will try our very best. The good news is that most items are returnable if you decide against them!
When will my return be processed?
Returns are generally processed within 5 business days from when we receive your package. Processing times may be longer during special events and promotions. You'll receive an email as soon as your return is processed.
It's been longer than 30 days. Can I return my order?
Shoot us an email and explain the circumstances, we may be able to help you. email@example.com
My package has been delayed! Can you help speed things along?
We always get orders out as fast as we can but sometimes things out of our control (blizzards, hurricanes, trains/plane/automobiles out of service) delay packages. Once a package has shipped, the fastest way to resolve delivery issues is to contact USPS directly. Sometimes they aren't the most helpful so email us after you have called them if they haven't resolved the issue: firstname.lastname@example.org.
I want to offer Vanett jewelry in my store, can I buy it wholesale?
Of course! Send an email to email@example.com with your store information and reseller's license number and we will set you up with an account to our wholesale branch.
I'm outside of the US and I want to order but your website won't let me, what do I do?
Send us an email to our customer service department at firstname.lastname@example.org. We can't always send to your country but we may be able to send to yours with an additional shipping charge.