Returns

Returns
If you are not 100% satisfied with your purchase, you can return your order to us for a full refund. Your item must be unused, in the same condition that you received it and in the original packaging. To complete your return, we require a receipt or proof of purchase.
Non-returnable items:
Gift cards
Clearance items

Exchanges
We will always replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@vanett.com and send your item to: 4295 Columbine Dr. #2A Vail, CO 81657.

There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted. If you’ve done this and you still have not received your refund yet, please contact our customer service department at custserv@vanett.com.

Shipping
To return your product, you should mail your product to: 4295 Columbine Dr. #2A Vail, CO 81657. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If your returns question wasn't answered here,
feel free to email our customer service department at custserv@vanett.com, we are happy to help.